Apartment Terms

These terms apply to the Apartments only. For Luxury Homes Booking Terms, please click here.

Please read these terms and conditions carefully as you are bound by these when staying at Indulge Apartments properties.

 

Reservation

To book one of the Indulge Apartments or Indulge Luxury Homes properties, you may call us on 03 4021 2062, book online through our website www.indulgeapartments.com.au or email us on info@indulgeapartments.com.au with your contact details and a member from reservations will contact you to confirm your reservation.

Indulge Apartments requires a valid credit card on file at time of booking, if no credit card is available your reservation cannot be accepted. A non-refundable booking fee of $2 is applied to all bookings. On all flexible bookings a $7.50 deposit will be processed on booking and the balance is processed two days prior to arrival, unless the booking is for a peak period and in this instance full payment will be processed on booking.

Once full payment is made two days prior to arrival, no refunds will be issued. All Peak Period bookings are non-refundable and total payment will be processed at time of booking.

Indulge Apartments and Homes reserves the right to process a pre-authorisation on the credit card on file to be held as a security bond to cover any incidental charges.

A copy of guests Driver’s Licence will be requested prior to self-check in access instructions being provided.

Any booking amendments for date changes and apartment/property moves are subject to a $5.50 amendment fee per amendment, this fee is non-refundable.

Should there be a temporary outage from an outside supplier of utilities’, such as power, gas, water, internet etc…No compensation is available to guests, as it is out of our business control.

 

Guest Behaviour

Indulge Apartments and Homes has zero tolerance for aggressive or abusive behaviour. Offending guests will have their bookings cancelled and will be blacklisted and refused any future bookings.

 

Payments

The person/s or entities registered as or on behalf of the guest/s agree to pay in full all tariffs, surcharges and other charges incurred during the stay at Indulge Apartments.

All rates are quoted in Australian dollars.

Payments can be made via online bank transfer*, cash, EFTPOS, or via credit card. Major credit cards are accepted including; Mastercard, Visa and American Express.

*Note payments via overseas Online Bank Transfer will incur a $10 fee.

*Note payments via credit card will incur a 1.5% fee for Visa and MasterCard and 3.8% for AMEX.

Invoices will only be issued if pre-arranged and approved by management.

 

Security Deposit Bond Conditions

The registered guest for all Indulge Apartments and Homes must provide a valid credit card upon making a reservation, which will be kept on file for security/bond purposes. Indulge Apartments and Homes reserves the right to process an authorisation on the credit card on file to be held as a bond to cover any incidental charges. All bookings for Friday and Saturday nights, New Year’s Eve or other peak period dates will have a $300 for Apartments ($500 local and Broken Hill guests) and $500-$1000 for Homes and Penthouse bookings ($1000 for local and Broken Hill guests) bond authorisation on credit card provided by registered guest (for bookings 4 nights or more the bond will be processed as a sale and will incur a non-refundable credit card surcharge and the balance refunded as per the below terms. If funds are not available for bond authorisation, self-check in access instructions for accommodation will not be provided. Bond authorisations are processed two days prior to arrival, or when booked within two days of arrival, it will be processed on booking.

Upon departure and the return of all keys, the apartment will be inspected. If…

  • Any item is stolen or removed from the premises
  • There is any damage caused to Indulge Apartments property, by the guest or anyone invited onto the property by the guest. This includes all items and structures inside the apartment and all external and communal areas on the Indulge Apartments properties.
  • The guest breaches the above ‘No Parties’ policy and refuses to leave the premises
  • The guest breaches any of the listed Terms and Conditions

The registered guest will automatically lose their bond and additional charges may be added if the total cost exceeds the bond amount and will be processed on the on the credit card on file, if the payment is declined the guest will be contacted and must provide an alternative credit card number so that payment can be processed on day of departure or otherwise authorised by Indulge

Apartments Management, if this is not provided, the matter will be referred to Police and charges will be laid. The charges will also incur a $50 administration fee.

Indulge Apartments and Homes reserves the right to process a pre-authorisation on the credit card on file to be held as a bond to cover any incidental charges.

Note: Our bank releases the authorised funds the day the pre-authorisation is cancelled, however the guests own bank can hold their funds for up to six days, this is out of our control and the guest is encouraged to follow up with their bank.

 

Cancellation Policy

Cancellations for Indulge Apartments properties will be accepted up to 48 hours prior to arrival date (except during peak periods), a $5.50 cancellation fee applies. Once full payment is processed two days prior to arrival (except peak period bookings where total payment is processed on booking), no refunds will be given. In the event of a reservation cancellation being made after check-in or for no-shows, there is no refund available. There is no refund available for cancellations made for Peak Period reservations. All bookings cancelled within two days of arrival are non-refundable. (For Indulge Homes bookings refer to Homes Cancellation Policy)

Peak Periods for Indulge Apartments include:

  • Long weekends
  • Victorian Public holidays
  • December 24 to January 10 (Christmas/New Year period)
  • Easter Weekend
  • Hattah Desert Race
  • All Major Mildura Events (E.g.: Country Music Festival, Vanilla Slice Competition, Mildura Jazz Food & Wine Festival, Summersalt and more etc)

N.B: Please note these events are subject to change without notice.

 

Check in/out

Indulge Apartments offer self-service express check in and check out. Each apartment has a key safe located at the property; this will contain the keys to your apartment. 48 hours prior to your arrival, once your balance has been processed, the access instructions, including: location details, car parking instructions, and access codes to your key safe and buildings (where applicable) will be emailed through to you.

If you would prefer to have a personal welcome, please arrange this at time of making reservation.

Check-in can occur 24 hours a day, 7 days a week, within the allocated times. Check is from 2pm daily (3pm for City View Penthouses) and check out is at 10am.

A late departure fee will be charged to the guest if they do not adhere to the check-out time as the housekeeping staff will be delayed.

Early check-in and late checkout by arrangement only, subject to availability.

For guests moving rooms, if they require housekeeping to move their luggage between rooms at the same property, a $15 fee for no more than 2 bags will apply, if additional personal items and luggage need to be moved, additional fee’s will be charged.

 

Car Parking

Onsite off street car parking is available all Indulge Apartments properties.

Please note: Car spaces are limited at the Langtree property, after hours, on weekends and public holidays you may park in any available car park, during business hours there are four available car parks and cannot be booked, alternatively there is parking available on Langtree Avenue.

Management advises that guests park their vehicles at their own risk.

 

Damage & Theft

You are responsible for leaving the property in the state in which you found it on arrival.

Guest/s shall be liable for any loss, theft or damage to keys, furniture, fixtures and all fittings in the apartment/s and associated common areas and loss of business resulting from this damage or theft. Fair wear and tear excluded. Indulge Apartments and Homes has the right to choose preferred businesses for prompt repairs or replacements of guests’ damage or loss.

Indulge Apartments shall not be responsible for, or liable to compensate for, the loss, theft or damage and loss of business to any property whatsoever brought onto the premises.

The guest will be liable for repair or replacement costs and loss of business if:

  • Any item is stolen or removed from the premises
  • There is any damage caused to Indulge Apartments property, by the guest or anyone invited onto the property by the guest. This includes all items and structures inside the apartment and all external and communal areas on the Indulge Apartments properties, whether intentional or accidental.
  • The guest breaches the ‘No Parties’ policy and refuses to leave the premises
  • Other incidental charges (as described below)

It is our policy to have all locks changed if keys are lost or not returned. All associated costs will be charged to the credit card provided for payment (or left for security) if this occurs. Similarly, any remote controls will be replaced at your cost if lost or not returned.

And will be charged to the credit card on file for the registered guest all of which are due and payable on day of departure, or as advised by Indulge Apartments management. The charges will also incur a 3.5% administration fee.

 

Incidental charges

Extra charges including telephone usage, valet dry cleaning, restaurant charge backs, loss of keys, and any breakages, theft or damage will be charged to your valid credit card or deducted from your bond or if total is greater than your bond amount you will be invoiced for balance owing (see above for Bond conditions) at the end of your stay.

In the event you lock yourself out of your apartment, a call out fee will be charged to unlock the apartment when the keys have been locked inside. This will be charged on the credit card provided for payment (or left for security).

Guests are expected to leave the properties in a neat and tidy state without the need for extensive, excessive cleaning. You are responsible for all cleaning charges in the event that the property is left in a state that requires more than standard cleaning, which includes moving any furniture back to its original place. This will be charged for using the credit card provided for payment (or left for security). A minimum of $60 will be charged in this event. All City Views Penthouse bookings will incur a cleaning surcharge Two Bedroom Penthouse a $75 weekly surcharge and Three Bedroom Penthouses an $85 surcharge (Bookings more than 7 days will incur subsequent cleaning surcharges as weekly cleans are mandatory).

The removal of consumable items from the property which are provided for guest use whilst in-house and are not intended as individual use presentations (examples include laundry powder, dish washing liquid, toilet paper and tissues etc) will be charged on the credit card provided for payment (or left as security).
For all guests’ convenience, Indulge Apartments has a strict non-smoking policy. A penalty fee of up to $500 applies to those not observing this policy (as detailed under “No Smoking Policy”).

We have installed Fetch boxes in some apartments for your viewing pleasure, you may login to your own personal Netflix, Stan and You Tube accounts. Please remember to log out before you depart, as a $15 fee will be charged for staff to go to the property to log out of the machine upon your request. These Fetch boxes are not to be touched or moved or a $55 fee will be charged to re-set up. If a Fetch box is removed by the guest, they will be charged for the replacement plus installation fees, as per the Damage and Theft policy.

Please note for all restaurant charge backs, pantry packs, and valet dry cleaning, a 3.5% administration fee.

 

No Smoking Policy

Indulge Apartments actively enforce a strict No Smoking Policy inside all apartments and properties; this is for all guests’ comfort and enjoyment of the apartments. For the convenience of smokers outside areas may be used and ash trays are provided. A penalty fee of up to $500 applies to those not observing this policy and will be processed on the valid credit card on file or deducted from the bond.

 

No Party and Excessive Noise Policy

Indulge Apartments actively enforce a No Party and Excessive Noise Policy. No parties of any kind are permitted on any premises. Any person(s) whether they be the registered guest or a visitor(s) found to be creating excessive noise, having a party in their apartment, or exceeding the maximum number of permitted guests will be evicted without refund. Any subsequent damage will be charged to the registered guest. Complaints resulting in security being called to warn of noise complaints will be charged to the guest making the disturbance.

The number of guests in the apartment/s at any one time shall not exceed the number of guests declared when booking. Should at any time the number of guests in the room/s exceed the number declared, Indulge Apartments reserves the right to either charge extra according to the additional number of guests or alternatively terminate the reservation immediately, without a refund.

All guests are expected to behave in a manner that does not cause distress to neighbours or interfere in any way with their right to enjoy their properties. We reserve the right to remove guests who do not adhere to this code of behaviour. In these cases, no refund will be due, and we will not be responsible for finding or funding alternate accommodation, nor will we be responsible for any other associated costs.
Guests may not engage in any illegal activity at any of Indulge Apartments properties.

 

Personal Belongings

Management reserves the right to accept NO RESPONSIBILITY for any damaged items and or payments for any items left on premise after guest departure. No responsibility can be accepted for personal goods left behind on departure.

Lost property will be held for no longer than Thirty days. At the end of the Thirty days all lost property will be donated to a charity of choice by Indulge Apartments.

All items will be held in off premise storage and will be available for collection with prior notification, however we will not be held responsible for items uncollected. It is the guest’s responsibility to ensure that all items are collected when pre-arranged.

Indulge Apartments will gladly arrange return of these items upon request. Indulge Apartments uses Australia Post Express Post Mail to have items returned to a supplied address. Indulge Apartments will not be held accountable for any costs incurred for return of these items and an additional $10 handling charge will also be applied.

 

Recycling and Garbage

Garbage must be disposed of in the allocated bins in your apartment, if there is excess rubbish, please dispose of in council bins downstairs in car park area, rubbish must not be left in public or common areas.

 

Bedding

For the properties where king beds can be split into two single beds, a fee applies and must be organised at least 24 hours prior to arrival. Beds cannot be split on the day of arrival. For some room types a Deluxe blow-up bed is available, fees apply and must be organised with reception at least 24 hours prior to arrival (dependant on availability).

 

Termination

Your occupation of the property may be terminated by Indulge Apartments without notice in the event that you breach any material term or condition or in the event that any amount due is not paid.

 

Complaints

For any complaints or disputes, please contact Management on 03 4021 2062 or email info@indulgeapartments.com.au and a Complaints Form is to be completed.

 

Additional Terms & Conditions & Disclaimer Statement

To use our website, you must be 18 years or older and must have legal authority to enter the agreement.

We make no representations about the accuracy or suitability of the information provided on our website. The information is provided ‘as is’ without express or implied warranty. You use the information and website at your own risk.

In no event shall Indulge Apartments be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action contract, negligence or tort, rising out of or in connection with the use or performance of materials on this service.

Indulge Apartments reserves the right to relocate a booking to an alternative property of similar standard and location at any time. In this instance, guests will be offered either a full refund OR asked to confirm their stay at the alternative property.

By making a reservation, you agree to all the Indulge Apartments terms and conditions.

Indulge Apartments reserves the right to modify or change the terms and conditions at any time without prior notice to you. Your reservation constitutes an acceptance of any such modification and we advise you to refer to these terms and conditions regularly.