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1300 539 559
These terms apply to the Apartments only. For Luxury Homes Booking Terms, please click here.
Please read these terms and conditions carefully as you are bound by these when staying at Indulge Apartments properties.
To book one of the Indulge Apartments or Indulge Luxury Homes properties, you may call us on 1300 539 559, book online through our website www.indulgeapartments.com.au or email us on info@indulgeapartments.com.au with your contact details and a member from reservations will contact you to confirm your reservation.
Indulge Apartments requires a valid credit card on file at time of booking, if no credit card is available your reservation cannot be accepted. Full payment is processed two days prior to arrival, unless the booking is for a peak period and in this instance full payment will be processed on booking.
Once full payment is made two days prior to arrival, no refunds will be issued. All Peak Period bookings are non-refundable and total payment will be processed at time of booking.
Indulge Apartments and Homes reserves the right to process a pre-authorisation on the credit card on file to be held as a security bond to cover any incidental charges.
A copy of guests Driver’s Licence will be requested prior to self check in access instructions being provided.
Any booking amendments for date changes and apartment/property moves are subject to a $5.50 amendment fee per amendment, this fee is non-refundable.
Should there be a temporary outage from an outside supplier of utilities’, such as power, gas, water, internet etc…No compensation is available to guests, as it is out of our business control.
Indulge Apartments and Homes has zero tolerance for aggressive or abusive behaviour. Offending guests will have their bookings cancelled and will be blacklisted and refused any future bookings.
The person/s or entities registered as or on behalf of the guest/s agree to pay in full all tariffs, surcharges and other charges incurred during the stay at Indulge Apartments.
All rates are quoted in Australian dollars.
Payments can be made via online bank transfer*, cash, EFTPOS, or via credit card. Major credit cards are accepted including; Mastercard, Visa and American Express.
*Note payments via overseas Online Bank Transfer will incur a $10 fee.
*Note payments via credit card will incur a 1.5% fee for Visa and MasterCard and 2% for AMEX.
Cash can only be accepted when paid in person as agreed, during normal business hours (please note a valid credit card is still required as security and to cover any incidentals)
Invoices will only be issued if pre arranged and approved by management.
Cheques are only accepted if pre arranged and approved by Management and received, banked and cleared one week prior to arrival.
The registered guest for all Indulge Apartments and Homes must provide a valid credit card upon making a reservation, which will be kept on file for security/bond purposes. Indulge Apartments and Homes reserves the right to process an authorisation on the credit card on file to be held as a bond to cover any incidental charges. All bookings for Friday and Saturday nights, New Year’s Eve or other peak period dates will have a $300 for Apartments ($1000 local and Broken Hill guests) and $500-$1000 for Homes and Penthouse bookings ($2000 for local and Broken Hill guests) bond authorisation on credit card provided by registered guest (for bookings 4 days or more or for local and Broken Hill guests the bond will be processed as a sale and will incur a credit card surcharge (non-refundable surcharge for American Express cards) and the balance refunded as per the below terms). If funds are not available for bond authorisation, self-check in access instructions for accommodation will not be provided. Bond authorisations are processed two days prior to arrival, or where booked within two days of arrival, it will be processed on booking.
Upon departure and the return of all keys, the apartment will be inspected. If…
The registered guest will automatically lose their bond and additional charges may be added if the total cost exceeds the bond amount and will be processed on the on the credit card on file, if the payment is declined the guest will be contacted and must provide an alternative credit card number so that payment can be processed on day of departure or otherwise authorised by Indulge Apartments Management, if this is not provided, the matter will be referred to Police and charges will be laid. The charges will also incur a $50 administration fee.
Indulge Apartments and Homes reserves the right to process a pre-authorisation on the credit card on file to be held as a bond to cover any incidental charges.
Note: Our bank releases the authorised funds the day the pre-authorisation is cancelled, however the guests own bank can hold their funds for up to six days, this is out of our control and the guest is encouraged to follow up with their bank.
Cancellations for Indulge Apartments properties will be accepted up to 48 hours prior to arrival date (except during peak periods), a $5.50 cancellation fee applies. Once full payment is processed two days prior to arrival (except peak period bookings where total payment is processed on booking), no refunds will be given. In the event of a reservation cancellation being made after check-in or for no-shows, there is no refund available. There is no refund available for cancellations made for Peak Period reservations. All bookings cancelled within two days of arrival are non-refundable. (For Indulge Homes bookings refer to Homes Cancellation Policy)
Peak Periods for Indulge Apartments include:
N.B: Please note these events are subject to change without notice.
Indulge Apartments offer self-service express check in and check out. Each apartment has a key safe located at the property; this will contain the keys to your apartment. 48 hours prior to your arrival, once your balance has been processed, the access instructions, including: location details, car parking instructions, and access codes to your key safe and buildings (where applicable) will be emailed through to you.
If you would prefer to have a personal welcome, please arrange this at time of making reservation.
Check-in can occur 24 hours a day, 7 days a week, within the allocated times. Check is from 2pm daily (3pm for City View Penthouses) and check out is at 10am.
A late departure fee will be charged to the guest if they do not adhere to the check out time as the housekeeping staff will be delayed.
Early check-in and late checkout by arrangement only, subject to availability.
For guests moving rooms, if they require housekeeping to move their luggage between rooms at the same property, a $15 fee for no more than 2 bags will apply, if additional personal items and luggage need to be moved, additional fee’s will be charged.
Onsite off street car parking is available all Indulge Apartments properties.
Please note: Car spaces are limited at the Langtree property, after hours, on weekends and public holidays you may park in any available car park, during business hours there are four available car parks and cannot be booked, alternatively there is parking available on Langtree Avenue.
Management advises that guests park their vehicles at their own risk.
You are responsible for leaving the property in the state in which you found it on arrival.
Guest/s shall be liable for any loss, theft or damage to keys, furniture, fixtures and all fittings in the apartment/s and associated common areas and loss of business resulting from this damage or theft. Fair wear and tear excluded. Indulge Apartments and Homes has the right to choose preferred businesses for prompt repairs or replacements of guests damage or loss.
Indulge Apartments shall not be responsible for, or liable to compensate for, the loss, theft or damage and loss of business to any property whatsoever brought onto the premises.
The guest will be liable for repair or replacement costs and loss of business if:
It is our policy to have all locks changed if keys are lost or not returned. All associated costs will be charged to the credit card provided for payment (or left for security) if this occurs. Similarly any remote controls will be replaced at your cost if lost or not returned.
And will be charged to the credit card on file for the registered guest all of which are due and payable on day of departure, or as advised by Indulge Apartments management. The charges will also incur a 3.5% administration fee.
Extra charges including telephone usage, valet dry cleaning, restaurant charge backs, loss of keys, and any breakages, theft or damage will be charged to your valid credit card or deducted from your bond or if total is greater than your bond amount you will be invoiced for balance owing (see above for Bond conditions) at the end of your stay.
In the event you lock yourself out of your apartment, a call out fee will be charged to unlock the apartment when the keys have been locked inside. This will be charged on the credit card provided for payment (or left for security).
Guests are expected to leave the properties in a neat and tidy state without the need for extensive, excessive cleaning. You are responsible for all cleaning charges in the event that the property is left in a state that requires more than standard cleaning, which includes moving any furniture back to its original place. This will be charged for using the credit card provided for payment (or left for security). A minimum of $60 will be charged in this event. All City Views Penthouse bookings will incur a cleaning surcharge Two Bedroom Penthouse a $75 weekly surcharge and Three Bedroom Penthouses an $85 surcharge (Bookings more than 7 days will incur subsequent cleaning surcharges as weekly cleans are mandatory).
The removal of consumable items from the property which are provided for guest use whilst in-house and are not intended as individual use presentations (examples include laundry powder, dish washing liquid, toilet paper and tissues etc) will be charged on the credit card provided for payment (or left as security).
For all guests’ convenience, Indulge Apartments has a strict non-smoking policy. A penalty fee of up to $500 applies to those not observing this policy (as detailed under “No Smoking Policy”).
We have installed Fetch boxes in some apartments for your viewing pleasure, you may login to your own personal Netflix, Stan and You Tube accounts. Please remember to log out before you depart, as a $15 fee will be charged for staff to go to the property to log out of the machine upon your request. These Fetch boxes are not to be touched or moved or a $55 fee will be charged to re-set up. If a Fetch box is removed by the guest, they will be charged for the replacement plus installation fees, as per the Damage and Theft policy.
Please note for all restaurant charge backs, pantry packs, and valet dry cleaning, a 3.5% administration fee.
Indulge Apartments actively enforce a strict No Smoking Policy inside all apartments and properties; this is for all guests’ comfort and enjoyment of the apartments. For the convenience of smokers outside areas may be used and ash trays are provided. A penalty fee of up to $500 applies to those not observing this policy and will be processed on the valid credit card on file or deducted from the bond.
Indulge Apartments actively enforce a No Party and Excessive Noise Policy. No parties of any kind are permitted on any premises. Any person(s) whether they be the registered guest or a visitor(s) found to be creating excessive noise, having a party in their apartment, or exceeding the maximum number of permitted guests will be evicted without refund. Any subsequent damage will be charged to the registered guest. Complaints resulting in security being called to warn of noise complaints will be charged to the guest making the disturbance.
The number of guests in the apartment/s at any one time shall not exceed the number of guests declared when booking. Should at any time the number of guests in the room/s exceed the number declared, Indulge Apartments reserves the right to either charge extra according to the additional number of guests or alternatively terminate the reservation immediately, without a refund.
All guests are expected to behave in a manner that does not cause distress to neighbours or interfere in any way with their right to enjoy their properties. We reserve the right to remove guests who do not adhere to this code of behaviour. In these cases, no refund will be due, and we will not be responsible for finding or funding alternate accommodation, nor will we be responsible for any other associated costs.
Guests may not engage in any illegal activity at any of Indulge Apartments properties.
Management reserves the right to accept NO RESPONSIBILITY for any damaged items and or payments for any items left on premise after guest departure. No responsibility can be accepted for personal goods left behind on departure.
Lost property will be held for no longer than Thirty days. At the end of the Thirty days all lost property will be donated to a charity of choice by Indulge Apartments.
All items will be held in off premise storage and will be available for collection with prior notification, however we will not be held responsible for items uncollected. It is the guest’s responsibility to ensure that all items are collected when pre-arranged.
Indulge Apartments will gladly arrange return of these items upon request. Indulge Apartments uses Australia Post Express Post Mail to have items returned to a supplied address. Indulge Apartments will not be held accountable for any costs incurred for return of these items and an additional $10 handling charge will also be applied.
Garbage must be disposed of in the allocated bins in your apartment, if there is excess rubbish please dispose of in council bins downstairs in car park area, rubbish must not be left in public or common areas.
For the properties where king beds can be split into two single beds, a fee applies and must be organised at least 24 hours prior to arrival. Beds cannot be split on the day of arrival. For some room types a Deluxe blow up bed is available, fees apply and must be organised with reception at least 24 hours prior to arrival (dependant on availability).
Your occupation of the property may be terminated by Indulge Apartments without notice in the event that you breach any material term or condition or in the event that any amount due is not paid.
For any complaints or disputes, please contact Management on 1300 539 559 or email info@indulgeapartments.com.au and a Complaints Form is to be completed.
To use our website you must be 18 years or older and must have legal authority to enter the agreement.
We make no representations about the accuracy or suitability of the information provided on our website. The information is provided ‘as is’ without express or implied warranty. You use the information and website at your own risk.
In no event shall Indulge Apartments be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action contract, negligence or tort, rising out of or in connection with the use or performance of materials on this service.
Indulge Apartments reserves the right to relocate a booking to an alternative property of similar standard and location at any time. In this instance, guests will be offered either a full refund OR asked to confirm their stay at the alternative property.
By making a reservation, you agree to all the Indulge Apartments terms and conditions.
Indulge Apartments reserves the right to modify or change the terms and conditions at any time without prior notice to you. Your reservation constitutes an acceptance of any such modification and we advise you to refer to these terms and conditions regularly.
Please read these terms and conditions carefully as you are bound by these when you book and stay at Indulge Luxury Homes properties.
To book one of Indulge Luxury Homes properties, you may call us on 1300 539 559, book online through our website www.indulgeapartments.com.auor email us on info@indulgeapartments.com.au with your contact details and a member from reservations will contact you to confirm your reservation. A valid driver’s licence number is to be provided.
Indulge Homes reservations require a valid credit card on file at time of booking, if no credit card is available your reservation cannot be accepted. Full payment is processed two weeks prior to arrival, unless the booking is for a peak period and in this instance full payment will be processed on booking.
Excluding Peak Period reservations, full payment is processed two weeks prior to arrival and booking is Non-refundable, a refund of the cleaning fee only will be issued for cancelled bookings inside of 14 days prior to arrival . All Peak Period bookings are non-refundable and total payment will be processed at time of booking.
$130 cleaning surcharge applies to all Indulge Homes 77 Olive Ave bookings.
$150 cleaning surcharge applies to all Indulge Luxury Homes Dockside Marina bookings .
$165 cleaning surcharge applies to all Indulge Luxury Homes Marina 4 bookings.
The registered guest and credit card holder will be required to email through a photo of the front and back of their drivers licence prior to arrival.
Any booking amendments for date changes are subject to a $5.50 amendment fee per amendment, this fee is non-refundable.
Indulge Luxury Homes Management has the right to refuse any reservation, including reservations made online.
Indulge Apartments and Homes has zero tolerance for aggressive or abusive behaviour. Offending guests will have their bookings cancelled and will be blacklisted and refused any future bookings.
The person/s or entities registered as or on behalf of the guest/s agree to pay in full all tariffs, surcharges and other charges incurred during the stay at Indulge Luxury Homes.
All rates are quoted in Australian dollars.
Payments can be made via online bank transfer*, cash, EFTPOS, or via credit card. Major credit cards are accepted including; MasterCard, Visa and American Express.
*Note payments via overseas Online Bank Transfer will incur a $7 fee.
*Note payments via American Express will incur a 2% fee and Visa and MasterCard payment will incur a 1% fee
Cash can only be accepted when paid in person as agreed, during normal business hours (please note a credit card is still required on file for security purposes and to cover any incidentals).
Invoices will only be issued if pre arranged and approved by management.
Cheques are only accepted if pre arranged and approved by Management and received, banked and cleared one week prior to arrival.
The registered guest for all Indulge Luxury Homes must provide a valid credit card upon making a reservation which will be kept on file for security/bond purposes.
Additional to this, all Indulge Luxury Homes reservations require a pre-authorisation on the credit card on file ($500 for Indulge Homes – 77 Olive and $1000 for Indulge Luxury Homes – Marina 4), which will be processed two days prior to arrival and prior to your access instructions being sent, this will be held as a bond, (for bookings 5 days or more the bond will be processed as a sale and will incur a non refundable credit card surcharge and the balance refunded as per the below terms).
Pre-authorised funds will be released on the credit card after inspection of the Indulge Luxury Homes property and after the following procedure carried out.
Upon departure and the return of all keys, the apartment will be inspected. If…
The registered guest will automatically be charged the total cost on the credit card on file, if the payment is declined the guest will be contacted and must provide an alternative credit card number so that payment can be processed on day of departure or otherwise authorised by Indulge Luxury Homes Management, if this is not provided, the matter will be referred to Police and charges will be laid. The charges will also incur a 3.5% surcharge.
Cancellations for Indulge Homes properties will be accepted up to 2 weeks prior to arrival date (except during peak periods), a $5.50 cancellation fee applies for bookings cancelled outside of 14 days of arrival. Full payment is processed two weeks prior to arrival and booking is Non-refundable, a refund of the cleaning fee only will be issued for cancelled bookings inside of 14 days prior to arrival. In the event of a reservation cancellation being made after check-in or for no-shows, there is no refund available, including the cleaning fee. There is no refund for cancellations made for Peak Period reservations and full payment is processed on booking.
Peak Periods for Indulge Homes include:
N.B: Please note these events are subject to change without notice.
Indulge Luxury Homes offer self-service express check in and check out. Each home has a key safe located at the property; this will contain the keys to the property. Two days prior to your arrival, once your bond has been processed, the access instructions, including: location details, car parking instructions, and access codes to your key safe and buildings (where applicable) will be emailed through to you.
If you would prefer to have a personal welcome, please arrange this at time of making reservation.
Check-in can occur 24 hours a day, 7 days a week, within the allocated times. Check is from 3pm daily and check out is at 10am.
A late departure fee will be charged to the guest if they do not adhere to the check out time as the house keeping staff will be delayed.
Car parking details will be provided in your Indulge Luxury Homes access instructions and can be confirmed on making reservation.
Management advises that guests park their vehicles at their own risk.
You are responsible for leaving the property in the state in which you found it on arrival.
Guest/s shall be liable for any loss, theft or damage to keys, furniture, fixtures and all fittings in the home/s and associated common areas and loss of business resulting from this damage or theft. Fair wear and tear excluded. Indulge Apartments and Homes has the right to choose preferred businesses for prompt repairs or replacements of guests damage or loss.
Indulge Luxury Homes shall not be responsible for, or liable to compensate for, the loss, theft or damage and loss of business to any property whatsoever brought onto the premises.
The guest will be liable for repair or replacement costs and loss of business if:
It is our policy to have all locks changed if keys are lost or not returned. All associated costs will be charged to the credit card provided for payment (or left for security) if this occurs. Similarly any remote controls will be replaced at your cost if lost or not returned.
And will be charged to the credit card on file for the registered guest all of which are due and payable on day of departure, or as advised by Indulge Luxury Homes management. The charges will also incur a 3.5% administration fee.
Extra charges including telephone usage, valet dry cleaning, restaurant charge backs, loss of keys, and any breakages, theft or damage will be charged to your valid credit card or deducted from your bond or if total is greater than your bond amount you will be invoiced for balance owing (see above for Bond conditions) at the end of your stay.
In the event you lock yourself out of the home, a $50 call out fee will be charged to unlock the home when the keys have been locked inside. This will be charged on the credit card provided for payment (or left for security).
Guests are expected to leave the properties in a neat and tidy state without the need for extensive, excessive cleaning. You are responsible for all cleaning charges in the event that the property is left in a state that requires more than standard cleaning, which includes moving furniture back to its original place. This will be charged for using the credit card provided for payment (or left for security). A minimum of $100 will be charged in this event.
The removal of consumable items from the property which are provided for guest use whilst in-house and are not intended as individual use presentations (examples include laundry powder, dish-washing liquid, toilet paper and tissues etc) will be charged on the credit card provided for payment (or left as security).
For all guests’ convenience, Indulge Luxury Homes has a strict non-smoking policy. A minimum penalty fee of $500 applies to those not observing this policy (as detailed under “No Smoking Policy”) and more if the property is not able to be sold post check out due to the smell.
Please note for all restaurant charge backs, pantry packs, and valet dry cleaning, a 3.5% administration fee.
Indulge Luxury Homes actively enforce a strict No Smoking Policy inside all properties; this is for all guests’ comfort and enjoyment of the properties. For the convenience of smokers outside areas may be used and ash trays are provided. A penalty fee of a minimum of $500 applies to those not observing this policy and will be processed on the valid credit card on file or deducted from the bond and more if the property is not able to be sold post check out due to the smell.
Indulge Luxury Homes actively enforce a No Party and Excessive Noise Policy. No parties of any kind are permitted on any premises. Any person(s) whether they be the registered guest or a visitor(s) found to be creating excessive noise, having a party in the home, or exceeding the maximum number of permitted guests will be evicted without refund. Any subsequent damage will be charged to the registered guest. Complaints resulting in security being called to warn of noise complaints will be charged to the guest making the disturbance.
The number of guests in the home/s at any one time shall not exceed the number of guests declared when booking. Should at any time the number of guests in the room/s exceed the number declared, Indulge Luxury Homes reserves the right to either charge extra according to the additional number of guests or alternatively terminate the reservation immediately, without a refund.
All guests are expected to behave in a manner that does not cause distress to neighbours or interfere in any way with their right to enjoy their properties. We reserve the right to remove guests who do not adhere to this code of behaviour. In these cases, no refund will be due, and we will not be responsible for finding or funding alternate accommodation, nor will we be responsible for any other associated costs.
Guests may not engage in any illegal activity at any Indulge Luxury Homes properties.
Management reserves the right to accept NO RESPONSIBILITY for any damaged items and or payments for any items left on premise after guest departure. No responsibility can be accepted for personal goods left behind on departure.
Lost property will be held for no longer than Thirty days. At the end of the Thirty days all lost property will be donated to a charity of choice by Indulge Luxury Homes.
All items will be held in off premise storage and will be available for collection with prior notification, however we will not be held responsible for items uncollected. It is the guest’s responsibility to ensure that all items are collected when pre-arranged.
Indulge Luxury Homes will gladly arrange return of these items upon request. Indulge Luxury Homes uses Australia Post Express Post Mail to have items returned to a supplied address. Indulge Luxury Homes will not be held accountable for any costs incurred for return of these items and an additional $10 handling charge will also be applied.
Garbage must be disposed of in the allocated bins in the home, if there is excess rubbish please dispose of in council bins provided, rubbish must not be left in public or common areas. A penalty fee will be charged to the registered guest if sorting and collection of rubbish, if the rubbish is not sorted and disposed of in the correct bins, as Council will not take the bins. Information on the bin/rubbish system is provided prior to check in and in the home’s compendium.
For the Marina 4 home where some king beds can be split into two single beds, a fee applies per bed and must be organised at least 24 hours prior to arrival. Beds cannot be split on the day of arrival.
Your occupation of the property may be terminated by Indulge Luxury Homes without notice in the event that you breach any material term or condition or in the event that any amount due is not paid.
For any complaints or disputes, please contact Management on 1300 539 559 or email info@indulgeapartments.com.au and a Complaints Form is to be completed.
To use our website you must be 18 years or older and must have legal authority to enter the agreement.
We make no representations about the accuracy or suitability of the information provided on our website. The information is provided ‘as is’ without express or implied warranty. You use the information and website at your own risk.
In no event shall Indulge Luxury Homes be liable for any special, indirect or consequential damages or any damages whatsoever resulting from loss of use, data or profits, whether in an action contract, negligence or tort, rising out of or in connection with the use or performance of materials on this service.
Indulge Luxury Homes reserves the right to relocate a booking to an alternative property of similar standard and location at any time. In this instance, guests will be offered either a full refund OR asked to confirm their stay at the alternative property.
By making a reservation, you agree to all the Indulge Luxury Homes terms and conditions.
Indulge Luxury Homes reserves the right to modify or change the terms and conditions at any time without prior notice to you. Your reservation constitutes an acceptance of any such modification and we advise you to refer to these terms and conditions regularly.
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All content and materials available on indulgeapartments.com.au, including but not limited to text, graphics, website name, code, images and logos are the intellectual property of indulgeapartments.com.au, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited, unless specifically authorized by indulgeapartments.com.au.
You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.
This website is controlled by indulgeapartments.com.au from our offices located in the state of Victoria, Australia. It can be accessed by most countries around the world. As each country has laws that may differ from those of Victoria, by accessing our website, you agree that the statutes and laws of Victoria, without regard to the conflict of laws and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this website and the purchase of any products or services through this site.
Furthermore, any action to enforce this User Agreement shall be brought in the federal or state courts located in Australia, Victoria You hereby agree to personal jurisdiction by such courts, and waive any jurisdictional, venue, or inconvenient forum objections to such courts.
UNLESS OTHERWISE EXPRESSED, indulgeapartments.com.au EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
If you have any questions or comments about these our Terms of Service as outlined above, you can contact us at:
indulgeapartments.com.au
Level 1, 146a Eighth Street
Mildura, Victoria 3500
Australia