Hotel Management

Luxury Serviced Accommodation. Proven Performance. Long-Term Value.

Designed Around the property, Not a Fixed Model

As accommodation operators ourselves, we work collaboratively with partners to design management structures that align with their property fundamentals, operational realities and long-term objectives – Backed by 30+ years of comprehensive industry experience across a wide range of hospitality properties.

Proven Operator Experience

Indulge is a family-owned hospitality business that owns and operates serviced accommodation assets. Every system, process and framework we apply has been refined through real-world operation, not theory – backed by decades of experience operating a wide range of hospitality businesses, across every part of the operation.

Brand, Demand & Performance

Our partners are able to leverage an established and recognised hospitality brand, with long-standing industry relationships, and an existing corporate and long-term guest base, that we’re effectively able to funnel into our partners properties, supporting early occupancy, stable demand, and sustainable long-term performance across their properties.

Systems That Support Growth

Our operations are supported by proven systems, technology-led tools and AI driven insights that improve efficiency, support better decision making and protect property value over time — developed through real operating experience and proven through the growth of a large-scale hospitality business, then applied directly to our partners’ properties.

End-to-End Hotel Management

Indulge provides tailored hotel and accommodation management solutions designed around the partners property, objectives and the desired level of involvement.

Depending on your goals, we can act as a full comprehensive management partner, overseeing all operational, commercial and strategic functions or work alongside you in a more collaborative capacity. There is no fixed model, solutions are defined once alignment, priorities and long-term objectives are clearly understood.

What Sets Indulge Apart

Indulge is built by operators, not managers for hire. We own and operate accommodation assets ourselves, which means every system, process and standard we apply has been tested in real operating conditions.

Our approach is human-led and system-driven, combining personalised service, strong relationships and technology-enabled efficiency to deliver consistent performance while protecting long-term property value. We take the management of our partners’ properties very seriously, operating each property with the same care, discipline and accountability as our own.

Leverage an Established Brand or White Label Management

Indulge Brand Integration (Preferred)

Properties that meet our brand standards may operate under the Indulge brand, gaining immediate access to:

An established luxury accommodation reputation
A loyal corporate and repeat guest database
Strategic brand and local experience partnerships
Group-wide marketing, PR and digital exposure

This option is designed to accelerate demand, strengthen market positioning and maximise long-term property performance.

White Label Management

For owners who wish to retain their own branding, or where a white label structure is more appropriate for the property, we also offer a full white label hotel and accommodation management solution. Your property operates under your name, while Indulge manages the operation behind the scenes, delivering the same hotel-grade systems, operational expertise, marketing infrastructure and performance management applied across our own portfolio of properties.

We’ll recommend the structure that best aligns with your asset, brand ambitions and commercial objectives.

Who we work with

Developers

We work with developers at both pre-development and operational stages, providing management input that supports long-term performance and asset protection.

Operational feasibility and management strategy
Pre-opening setup, systems and brand positioning
Long-term management or lease structures
Ongoing operational and performance management
Early-stage planning input and procurement leverage, including FF&E advisory and access to established supplier and industry networks, supporting efficient design, cost control and the delivery of sustainable, operationally sound developments.

Investors & Operators

For investors and owners seeking performance without day-to-day involvement, we deliver hotel-grade accommodation management with flexible levels of engagement.

End-to-end operations and guest experience
Revenue, booking and channel optimisation
Cost control and systems implementation
Full management or collaborative support
Business and property performance analysis, including tailored reports highlighting optimisation opportunities, cost efficiencies and revenue improvements, delivered for your review or implemented directly by our team.
Consulting and advisory support on operational strategy and development planning, providing expert guidance while allowing you to remain hands-off if preferred.

What Does Indulge Look For in a Management Partner?

We look for alignment around long-term value, asset protection and performance. Successful partnerships are built on shared expectations, collaboration and a commitment to quality outcomes.

How Flexible Is the Management Model?

There is no fixed model. Management structures are tailored to the partners property, objectives and desired level of involvement, ranging from full comprehensive management to more collaborative arrangements.

What Is the Typical Onboarding Timeframe?

For existing operators and investors, onboarding is typically completed within 4–6 weeks. For development projects, we integrate from planning and pre-opening to ensure systems and operations are built correctly from day one.

Our Partnership Model

Indulge is selective in the partnerships we form. We focus on working with owners and operators where there is clear alignment around performance, asset protection and long-term value.

If we believe a model is not commercially sound or operationally viable, we won’t force a solution that doesn’t fit. This disciplined approach protects the integrity of the asset, the brand and long-term outcomes for all parties.

Management structures may include:

Full end-to-end management
Collaborative or advisory-led support
Long-term, owner-aligned operating models